Branding: Jasmine's Bridal Shop makes no attempt to act as the original manufacturer of any of the dresses we make. We simply create dresses inspired by what we can see in the photos. All dresses are tagged with our own brand name: Jasmine's Bridal Shop. None of our products are counterfeit products, as we do not pretend to be any other name brand(s).

Mandatory Craftsmanship & Likeness Disclaimer: Every wedding gown commissioned through Jasmine's Bridal Shop is individually custom-made as an artistic interpretation, achieving an agreed 80% TO 85% AESTHETIC LIKENESS to reference inspiration photographs. Haute couture runway designs utilize proprietary designer textiles, extinct lace motifs, specialized inner corsetry cages, and runway lighting that cannot be duplicated 1:1. By submitting your order or providing written email confirmation, you explicitly acknowledge and agree that exact 1:1 duplication is neither promised nor provided.

ORDER STANDARDS & UPGRADES

GRADES OF MATERIALS & CRAFTSMANSHIP

We offer 2 material and craftsmanship grades to cater to your quality and budget needs. (Please note that all of our fabrics and materials are manufactured in China, including Italian Satin, Korean Satin, Taiwan Satin, etc. This is because almost all the wedding fabrics in the world are manufactured in China, and the quality is great.)

Grades of Materials

Premium Grade Materials: Fabrics are mainly polyester/synthetic, but higher quality than what most other Chinese bridal factories use. High-quality beading made from glass (except faux pearls). No extra cost for this grade.
Designer Grade Materials: Fabrics and beading materials are the highest quality we have available to offer. Some fabrics are partially silk, and beading is made from glass (except faux pearls). The crystals are of a generic brand but equivalent in quality when compared with Swarovski crystals. We do not work with 100% silk fabrics because they are usually not suitable or too expensive to work with.

Grades of Craftsmanship & Allowances

Premium Grade Craftsmanship: Seamstresses with 2-5 years of experience are assigned to your order. Attention to detail is above average for this grade. Your order includes four (4) complimentary Adjustments.
Designer Grade Craftsmanship: Gowns are produced exclusively by our elite master seamstresses (10+ years of experience). Attention to detail is high for this grade. Your order includes six (6) complimentary Adjustments.

Custom Design Sketching & Visualization Policy

Before any custom dress, veil, jacket, or garment goes into production, we provide a detailed design sketch to ensure we capture the overall vision for your final confirmation.

Important Note on Sketches: Please note that sketches—whether AI-generated or hand-drawn—are designed to serve as general conceptual representations of the garment rather than exact photographs. Specific intricate embellishments, lace patterns, or micro-details cannot be duplicated one-to-one in a sketch, but are carefully interpreted by our production team when crafting your final piece.

We offer two sketch options to help you visualize your custom creation:

Complimentary AI-Generated Design Sketch (Included Free)
- To streamline your design process and provide rapid previews, all custom orders include a complimentary digital sketch generated using advanced AI design technology. This gives you a clear, visual representation of your garment's silhouette and style for your review and approval prior to fabric cutting.
Hand-Drawn Artist Sketch Upgrade (Optional – $20 per page): For brides who prefer traditional artistry or want a timeless keepsake, you can upgrade to a bespoke, hand-drawn fashion illustration priced at $20 per page.
- Gowns: Typically illustrated with a front and back view (2 pages / $40 total).
- Veils: Illustrated with a single view (1 page / $20 total).
- Bridal Jackets / Boleros / Sashes / Other Custom Pieces: Illustrated with front and back views combined onto a single page (1 page / $20 total, as the total workload matches a single full garment layout). A professional fashion artist will personally illustrate your garment by hand, capturing exquisite artistic nuances in texture, drape, and design.

Note: Both sketch options serve the same official purpose of design confirmation. The choice between the complimentary AI preview and the hand-drawn artist upgrade is entirely up to you.

ORDER REQUIREMENTS & QUOTATIONS

Explicit Instructions Only: We only accept direct and explicit instructions, because implied instructions are subject to different interpretations.
Quotation Scope: Unless specified otherwise, all quotations do not come with pockets, veils, shawls, boleros, capes, and jewelry. If a sash is shown in the dress photos, then it is included in the quotation.
Quotation Standard: All quotations we provide are for a standard size dress; measurements are not reviewed during the quotation phase. All quotations expire after 90 days and may require an update.
Final Decisions: Only requirements presented to us at the time of placing the order or after placing the order (sending us the order form and paying) will BE RECORDED into the corresponding work order. Any requirements given to us BEFORE placing the order will NOT be in the work order.
48-Business-Hour Lock: Sizing, measurements, silhouette, neckline, and train choices are permanently locked 48 business hours post-payment. No free structural alterations can be accommodated once fabric cutting commences.

PAYMENT & DISCOUNTS

Accepted Payment Methods & Tiered Discounts: To provide flexibility while rewarding payment methods that reduce processing fees and operational risks, we offer the following tiered discount structure:

Afterpay / Klarna (Installments): 0% discount (Full Base Price). Ideal for paying over time.
Standard Credit Cards: 3% discount applied to standard online card transactions.
ACH Bank Payments: 5% discount when paying via direct bank ACH through our website checkout.
Zelle, Wise, & Direct Bank Wire: 8% discount for manual bank transfers and direct wires.

Zelle: Available exclusively for US-based bank accounts (<JasminesBridalShop@Outlook.com>).
Wise: Recommended for international clients outside the USA (<JasminesBridalShop@Outlook.com>).
Direct Bank Wire: Available upon request (email us for account details).

Payment Milestones:

Start of Production: A 50% deposit upfront is required to begin pattern drafting and fabric cutting.
Final Payment & Post-Dispatch: The remaining 50% balance (plus any approved extra fees for revisions/adjustments) is collected only after you approve the order for shipment. The item ships after this final payment is made.

Rush Fees: Rushing an order costs 3% of the item total per week rushed per order.

Prorated Rush Guarantee: If Jasmine's Bridal Shop misses the agreed Showcase Media deadline due to internal delays, the rush fee will be prorated and adjusted based on the actual delivery timeline achieved (e.g., if a 3-week rush is delivered with a 1-week delay, you will only be charged for a 2-week rush, and the difference will be refunded or deducted from your final payment). Note: This guarantee does not apply if timelines are extended due to customer-side delays, such as late responses past the 48-hour review clock.

PRODUCTION ETAs & MEDIA APPROVAL

Showcase Media ETA: Your production timeline is anchored by a binding Showcase Media Cutoff Date quoted specifically for your order, plus international transit buffers (typically 5 business days for Express Shipping, 10 business days for Regular Shipping).

Mid-Production & Showcase Media Approval:

48-Hour Review Clock: You will receive high-resolution photo sets during production milestones and upon gown completion. A strict 48-Hour Review Clock applies to all photo sets and video transmissions sent for review. Please note that 360° display video is provided once, exclusively as part of the final Showcase Media presentation. All feedback, change requests, or approvals must be submitted within 48 hours of receiving any review media.
Deemed Auto-Approval: If no feedback or adjustment request is submitted within the strict 48-hour window for any review set, the photo set or final gown is automatically deemed approved as showcased, authorizing production to proceed or final packaging (pending final payment) and dispatch release.
Customer Pauses & ETA Recalculation: Any delays caused by the customer (e.g., inaction past the 48-hour review window, payment pauses for revisions) pause production and postpone the Showcase Media ETA day-for-day.

ADJUSTMENTS VS. REVISIONS & 1-INSTANCE RULE

Universal 1-Instance Counting Rule:

Adjustments and Revisions can be submitted at any stage of production (mid-assembly on an unfinished garment or after the Showcase Media has been presented). Every item or change request submitted counts as one (1) discrete instance, regardless of whether it is applied to an unfinished or fully finished garment.

In-Scope Fixes ("Adjustments"):

Alterations that align the garment with original, confirmed specifications and approved sketches are defined as Adjustments.

Paid Adjustments (Beyond Tier Allowance): Any adjustment requested beyond your complimentary allowance (exceeding 4 for Premium, or 6 for Designer)—even if within original scope—incurs an additional labor fee and extends the production timeline. Work pauses until customer approval of the quoted cost is confirmed. If the newly added fees increase the original order total by $200 or more, the customer must make an interim payment to maintain a 50% deposit of the new total order cost before work resumes. If the total increase is under $200, the fees will be consolidated and added to the final 50% balance invoice due before shipment to avoid delays.

Out-of-Scope Modifications ("Revisions"):

Structural redesigns, aesthetic modifications, neckline/silhouette transformations, fabric changes, or additions departing from locked specifications are classified as Revisions.

Revisions are never complimentary. Every revision requires an itemized quote specifying both the monetary cost and additional production time required. Work pauses until customer approval of the quoted cost is confirmed. If the newly added fees increase the original order total by $200 or more, you must make an interim payment to maintain a 50% deposit of the new total before work resumes (increases under $200 are added to the final invoice).

Production Error Protection:

If an objective discrepancy against confirmed specifications is identified, the corrective rework is performed at zero added charge.
No ETA Extension: This correction does not extend your Showcase Media Cutoff ETA.
Allowance Consumption: If the discrepancy is found by you during review and you request the adjustment, it consumes one (1) instance of your complimentary adjustment allowance. (If found internally by our team, it does not).

CANCELLATION, ALTERATIONS CREDIT & SHIPPING

Cancellation Policy & Cost Retention:

Within 48 Hours of Payment: Cancellations made within 48 hours of payment are subject to a 1.5% consultation fee (calculated from the total order amount). The remaining balance will be refunded prior to pattern drafting and fabric cutting.
After Production Begins: The 50% deposit is non-refundable and retained by Jasmine's Bridal Shop to cover custom pattern drafting, specialized fabrics, bench labor, and consultation services.
Post-Dispatch / Delivered: Strictly no cash refunds and no returns on custom-tailored merchandise once dispatched.

Post-Delivery Alterations Credit:

Because made-to-measure couture routinely requires minor personal tailoring directly on the body, Jasmine's Bridal Shop provides a post-delivery local tailoring subsidy upon providing an itemized paid invoice from a licensed professional seamstress within 14 calendar days of package delivery:

Premium Craftsmanship: Up to $100 USD reimbursement.
Designer Craftsmanship: Up to $200 USD reimbursement.

Shipping & Customs:

Free Economy Shipping: Economy shipping is free for every order (5-10 business days for delivery to most locations). We will pick the shipping method depending on each order's situation when they are approved to be shipped to stay within your ETA.
Express Shipping Upgrade: $50 Extra (3-5 business days for delivery to most locations)
Shipment Origin: We ship almost all orders from China, where our workshop is located.
Storage: If you opt to have us hold onto the order after it is finished, we can store it for free for 3 months, after which a $10 per month storage fee will be charged for each garment.
Customs Declaration: We will always declare packages as "Dress Sample" valued at about $100 USD (or less) per shipment to help customers avoid excessive import tax. We will not be responsible if any penalty is incurred. If you wish for us to declare the true value, you must instruct us as early as possible.
Insurance: All shipments are insured by us against loss or damage.

Zone Surcharges (USD):