Branding

Jasmine's Bridal Shop makes no attempt to act as the original manufacturer of any of the dresses we make.  We simply create dresses inspired by what we can see in the photos.  All dresses are tagged with our own brand name - Jasmine's Bridal Shop.  None of our products are counterfeit products, as we do not pretend to be any other name brand(s).

 

Replication Accuracy

We can replicate almost any garment at 80-90% overall accuracy, 70-80% of accuracy for details (lace, embroidery, beading, flowers, etc).

 

Grades of Materials

We offer 2 fabric grades to cater for your quality and budget needs:

Premium Grade Materials: Fabrics are mainly polyester/synthetic, but higher quality than what most other Chinese bridal factories use.  High quality beading made from glass (except faux pearls).  No extra cost for this grade.

Designer Grade Materials: Fabrics and beading materials are the highest quality we have available to offer.  Fabrics are partially silk, and beading are made from glass (except faux pearls).  The crystals are of generic brand, but equivalent in quality when compared with Swarovski crystals. 30% extra cost for this grade.

 

Material Samples

Please talk to a consultant about ordering fabric samples and beading samples.  If you have ordered fabric samples and you want us to use a particular fabric, you MUST write in the order form that you want us to use a certain fabric that YOU HAVE RECEIVED ALREADY.  Otherwise, the fabric type is not guaranteed as our production team experiments with various fabrics during production and choose the most suitable fabric for the highest possible replication accuracy.

 

Discounts

We offer many discounts and they are all stack-able.

5% discount if paying via transfer from Bank of America, or deposit at a BoA branch

5% discount if paying the entire order in full upfront (except for when paying with Credit Cards)

10% discount for garments made without any customization, except for color & closure selections

5% discount if ordering 5-9 items of the same style, for those items only

10% discount if ordering 10+ items of the same style, for those items only

 

 

Order Requirements

Please provide your final order decisions after you pay:

We do not keep a log for the consultation details as it would increase the cost of customer service tremendously.  This means only requirements presented to us at the time of placing the order or after placing the order (sending us the order form and paying) will BE RECORDED into the corresponding work order.  Any requirements given to us BEFORE placing the order will NOT be in the work order.  This is because:

- We receive a lot of inquiries and only a percentage of customers actually order, so recording all details of every inquiry would produce a lot of wasted man hours.

- Customers often change their minds throughout the consultation process so their final order requirements are often different from what they thought of previously, so going through the history of consultation is quite inefficient and can get expensive.

- Customers often inquire about multiple items, so the amount of inquiries really add up to be quite messy for some customers.

So please provide us with your final decisions about the order requirements after you pay for your order.  Thanks for your understanding.

We accept explicit instructions only:

We only accept direct and explicit instructions, because implied instructions are not crystal clear, and subject to different interpretations.  Saying you like something does not necessarily mean that you want the same thing done onto a dress, especially when you like different designs (and we can only follow 1 design), and when you inquire about multiple dresses.

Quotation Standard:

All quotations we provide are for a standard size dress with hidden zipper closure, measurements are not reviewed during quotation phase and closure surcharges are added after order form is submitted or during order processing stage (current stage).  This is to streamline our quotation services, and speed up the process, as well as because customers may change their measurements after placing the order.

 

 

Photo Service

We now order photo service for FREE!

We do not combine photos of accessories with dress.  However, we can combine photos of multiple accessories together.  The reason is because each photo set needs to be limited to be no more than 10 photos for the associated cost, and for a dress typically all 10 photos need to be used to show all the details and angles, otherwise we might not cover all the basis for the dress.  For accessories, we can combine photos because each accessory typically only requires 2-4 photos.

You can inform us that "I don't want to receive any more photos for this entire order, please ship the order to me ASAP", and we will then stop providing photos for the rest of the order - which will speed up the process.

 

Revisions

If you request a revision service that does not go beyond the scope of the original order, then the revision will be free.

If you request a revision service that goes beyond the scope of the original order, then you will be asked if you are willing to pay a corresponding revision fee. If you agree, then you will be charged for the revision fee.

Please note that all revision requests require clear and specific illustrations, and sometimes drawings are required.  Revisions cannot be executed without illustrations/drawings as well as specific requirements.

Also please note that we are not able to make lace arrangement and beading application very symmetrical, because they are done by hand without computerized design (very expensive).  If you look at original dresses, most of them do not have very symmetrical lace and beading either, except for super expensive ones.  Thanks for your understanding!

 

Order Completion Time

The total completion time for orders =1 week for every $100 of order value (excluding rush fees and shipping fees) + 1 week for every photo set provided + 1 week for each round of revision requests.  The order should be handed to our courier, and on its way to you by or before this completion time is up.

For example, if an order is $475 initially (not including shipping fees), and the customer has received 3 photo sets and provided 2 rounds of revision requests, then the order completion time would be 4 weeks (for every $100 of order value)+ 3 weeks (photo sets) + 2 weeks (revision requests) = 9 weeks.  This order completion time is calculated from when all requirements are submitted to when the order is ready for shipping (finished with QI & FD)

Please note that time spent on gathering/confirming order requirements and waiting for customer to complete payment are not included in the Turnaround Time. 

3 Major Public holidays in China are also excluded from the Order Completion Time:

- Independence Day (1st month of October)

- Chinese New Year (2 weeks in the first 2 months of every year)

- Labor Day (1st week of May)

Revisions can take a long time to complete, depending on the complexity of the garments and the level of your standards.  Also garments might not turn out to what you expect when you receive them.  Therefore, we highly recommend that you order 6 months in advance to have buffer time for a backup dress, just to be safe.

 

Rush Service for Orders

You can reduce the Order Completion Time by adding a Speed Boost to your order: 1x, 2x, 3x, 4x, 6x, or 8x boost.

2x boost cuts the Order Completion Time in 1/2.  So if the original time is 12 weeks, your order will be ready to ship within 6 weeks instead.

3x boost cuts the Order Completion Time in 1/3.  So if the original time is 12 weeks, your order will be ready to ship within 4 weeks instead.

4x boost cuts the Order Completion Time in 1/4.  So if the original time is 12 weeks, your order will be ready to ship within 3 weeks instead.

6x boost cuts the Order Completion Time in 1/6.  So if the original time is 12 weeks, your order will be ready to ship within 2 weeks instead.

8x boost cuts the Order Completion Time in 1/8.  So if the original time is 12 weeks, your order will be ready to ship within 1.5 weeks instead.

 Order Boosting Selections   For an order of $475 
 Boost Level   Completion Time Reduced to   Rush Fee   Time Reduced to   Rush Fee 
 No Boost  No Reduction 0% 12 Weeks  $              -  
 1x  3/4 5% 9 Weeks  $        23.75
 2x  1/2 10% 6 Weeks  $        47.50
 3x  1/3 15% 4 Weeks  $        71.25
 4x  1/4 20% 3 Weeks  $        95.00
 6x  1/6 25% 2 Weeks  $      118.75
 8x  1/8 30% 1.5 Weeks  $      142.50

 

Quality Inspection & Final Detailing (QI & FD)

Quality Inspection & Final Detailing work is started when entire order is approved to be shipped AND all payments are RECEIVED.  In Quality Inspection, we check all requirements and measurements of the garments against the order. In Final Detailing, we go through every inch of the garments to clean and refine all the details - it is quite time consuming but makes the garments much more polished.  This is included in the order completion time.

 

Shipping

We charge a flat fee per item (worldwide economy). If you combine the shipment of multiple items into 1 single shipment, then only the first item will be charged at full rate, while remaining items will be charged at 50% rate. If there are dresses in a shipment, a dress must count as the first item.  No delivery time can be guaranteed, because it is not within our control.  It really depends on various situations (the shipper's performance, current customs situation in receiving country, holidays situation in sending and receiving countries, earliest available flight, etc...) in addition to the Shipping Method you have chosen.

Shipping Method

Approximate Time to Deliver after Shipment Dispatched

Item Type

Corresponding Fee

Economy Shipping

10-14 Business Days

First item in Shipment

$40 for a dress or $15 for an accessory

Subsequent items in the same shipment

$20 for a dress or $7.50 for an accessory

Express Shipping Upgrade

3-5 Business Days

Doesn't Matter

Same as Economy Shipping Fee (so a shipment with express shipping would cost twice as much as economy shipping)

 

Shipping Zone Surcharges - depending on destination of shipment:

Regions

Surcharge Per Shipment

North America, Europe, Asia, Oceania

No Surcharge

Middle East

$35.00

All Other Regions

$25.00

 

 Shipment origin: we ship all orders from China, where our workshop is located.

1/2 of an order's total rush fee can be applied towards express shipping upgrade.  For example, if the rush fee is $50, then $25 would be applied towards express shipping and the customer only needs to pay $35 more to receive express shipping upgrade (if the express shipping upgrade costs $60). 

Please note that the free shipping promotion for orders at least $1500 is for economy shipping - eliminating all economy shipping fees on the order (but express shipping upgrade fees would remain, if any).

Please note that any changes to the shipping information needs to be submitted to us 7 days in advance, which includes address, customs declaration.  Because we need time to revise and resubmit updated shipping information to our courier for export service.  We will do our best but cannot guarantee the change to be done if no 7-day window given for the change.

If you opt to have us hold onto the dress after it is finished instead of having it shipped to you, we can store it for free for 3 months, after which $10 per month of storage fee will be charged.

According to our historical data, about 2% of our past shipments have been lost or damaged during transit。  Therefore, we highly recommend that you purchase the shipping insurance (2% of entire order total including shipping cost) to cover against possible losses.  In the event of shipment being lost or damaged, you will be fully refunded for the entire order cost you have paid (excluding insurance cost).  If time and resource permits, we will also offer free rush if you choose to re-order the dress instead of getting a full refund.

 

Customs Declaration

We will always declare packages as "Gift Cloth" and valued at 150 USD or less per dress.  We do this to help our customers to avoid paying excessive import tax, and we will NOT be responsible if any penalty is incurred for this action.  If you wish for us to declare the true value of the shipment (order total including shipping) or any other value, you must instruct us to do so as early as possible. 

 

Payment and Start of Production:

You can choose to pay the entire order in full and receive a 5% discount, or pay 50% of the order first.  Either action will start the production of your order.

We will start making your garments once you have sent us confirmation on your measurements.  If you wish to change the order specifications after the production starts, then there will be an alteration fee. 

The entire order (including any additional photo set and revision fees) needs to be paid in full for the order to be shipped.

 

Order Cancellation

You can cancel the order before production starts and receive full refund (minus any transaction fees).  However, after production starts, cancelling the order would only return you 50% funds of the order total (excluding shipping fees).

 

Order Issues and Returns

Dresses might not fit you perfectly the first time you try them on, so please ensure that you have realistic expectations for buying dresses without trying them on first.  If the garment(s) you have received has issues, you must contact us about the issues within 3 days after receiving the order.  We may provide reimbursement (minus any transaction fees) for revising/fixing those issues at our workshop's hourly rate ($10 per hour). 

You may also choose to ship the garment(s) back to us for revision/fixing, but please bear in mind that you will have to cover all related costs (round trip shipping, import taxes, revision or alteration fees, etc...).  If there are issues for which we are at fault for, then we will not charge for corresponding alteration and we will waive the shipping fee for sending the garment(s) back to you - you would still have to cover all other related costs (shipping the items to us, import taxes, other revision or alteration fees, etc...).

Due to the special nature of the services and merchandise involved, the customer agrees not to file any charge-back/dispute with their credit card company/bank for any payment they have made to us.  Any amount of refund will be determined by Jasmine's Bridal Shop according to the terms described on this page.

 

Accepted Payment Methods

Bank Transfers (please email us for account details)

Credit Cards (only available for our online store but you can ask your consultant to create a custom order item in our online store for you to purchase with credit card), must pay in full upfront and payments are non-refundable except for partial reimbursements in accordance with "Order Issues and Returns" section.

 

Address of Our Workshop: 

Jin Chang Qu

Bo Qian Lu #198, 1 Dong #103

Suzhou, Jiang Su

P.R. of China

Postal Code: 215008